We offer a wide range of sportswear, including athletic tops, leggings, shorts, jackets, and accessories designed for various sports such as running, yoga, training, and more.
General questions
How do I choose the right size?
You can refer to our detailed size guide available on each product page. If you're between sizes or need further assistance, feel free to contact our customer service at contact@lonchemin.com.
What materials are used in your sportswear?
Our sportswear is made from high-quality, breathable, and moisture-wicking fabrics like polyester, nylon, and spandex, designed to provide comfort and durability during your workouts.
How can I place an order?
Simply browse our collections, select the items you want, choose your size and color, and add them to your cart. When you're ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
Do you have a size guide?
Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination. Please see our Shipping Policy for more details.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders within Europe take 3-7 business days, while international orders may take longer.
Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor your package's progress.
What is your return policy?
We accept returns within 14 days of delivery, provided that the items are in their original condition, unworn, and with all tags attached. Please refer to our Return & Refund Policy for detailed instructions.
How do I return an item?
To initiate a return, please contact our customer service at contact@lonchemin.com with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you want.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at contact@lonchemin.com. We will arrange for a return and send you a replacement at no additional cost.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. To stay updated, sign up for our newsletter or follow us on social media.
How do I care for my sportswear?
To ensure the longevity of your sportswear, we recommend following the care instructions on the garment's label. Generally, wash your items in cold water and avoid using fabric softeners or bleach.
How can I contact Lonchemin Paris for further assistance?
You can reach our customer service team by emailing us at contact@lonchemin.com. We are here to assist you with any questions or concerns you may have.
Ecology & Sustainability
What steps does Lonchemin Paris take to ensure sustainable practices?
We are committed to sustainability by using eco-friendly materials, reducing waste in our production processes, and ensuring that our packaging is recyclable. We are also working towards implementing more sustainable practices across our supply chain.
Are your products made from recycled materials?
Yes, a portion of our sportswear collection is made from recycled materials, such as recycled polyester and nylon, to minimize environmental impact while maintaining high-quality performance.
How does Lonchemin Paris minimize its carbon footprint?
We minimize our carbon footprint by optimizing our production processes, reducing waste, and choosing eco-friendly transportation methods whenever possible. We also encourage our customers to recycle or upcycle their old sportswear.
Is your packaging eco-friendly?
Yes, our packaging is made from recyclable and biodegradable materials to reduce environmental impact. We aim to eliminate single-use plastics in our packaging.
Payment & Security
How can I place an order?
Simply browse our collections, select the items you want, choose your size and color, and add them to your cart. When you're ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.
Is it safe to make payments on your website?
Absolutely. We use advanced encryption technologies and secure payment gateways to ensure that your payment information is protected. Your personal and payment details are safe with us.
Can I pay in installments?
We do not currently offer installment payments, but we do accept a variety of payment methods that allow you to choose the most convenient option for you.
What currencies do you accept?
We accept payments in Euros (€), USD ($) and pound (£). If you are purchasing from outside the Eurozone, US or UK, your payment will be converted at the current exchange rate by your bank or payment provider.
Shipping & Delivery
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination. Please see our Shipping Policy for more details.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders within Europe take 3-7 business days, while international orders may take longer.
Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor your package's progress.
What are the shipping options available?
We offer standard and express shipping options through UPS. The available options and their respective costs will be displayed at checkout based on your location.
How can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us immediately at contact@lonchemin.com. We will do our best to accommodate your request if the order has not yet been dispatched.
What should I do if my package is delayed?
If your package is delayed, please check the tracking information provided in your shipping confirmation email. If the issue persists, contact our customer service team for assistance.
What should I do if my package is lost?
If you believe your package has been lost, please contact us immediately at contact@lonchemin.com. We will investigate the issue with UPS and work to resolve it as quickly as possible.
Returns & Refunds
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
What is your return policy?
We accept returns within 14 days of delivery, provided that the items are in their original condition, unworn, and with all tags attached. Please refer to our Return & Refund Policy for detailed instructions.
How do I return an item?
To initiate a return, please contact our customer service at contact@lonchemin.com with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you want.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at contact@lonchemin.com. We will arrange for a return and send you a replacement at no additional cost.
What should I do if my package is delayed?
If your package is delayed, please check the tracking information provided in your shipping confirmation email. If the issue persists, contact our customer service team for assistance.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
Will I be refunded for the shipping costs if I return an item?
Shipping costs are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item. In such cases, we will also refund the return shipping costs.
Delivery Times
What are the estimated delivery times for international orders?
International delivery times vary depending on the destination and shipping method chosen. Typically, international orders take between 7-14 business days to arrive.
Do you offer same-day or next-day delivery?
At this time, we do not offer same-day or next-day delivery. However, our express shipping option provides the fastest delivery available through UPS.
What should I do if my package is lost?
If you believe your package has been lost, please contact us immediately at contact@lonchemin.com. We will investigate the issue with UPS and work to resolve it as quickly as possible.
Quality & Customer Service
What quality control measures do you have in place?
We have strict quality control procedures to ensure that every product meets our high standards before it is shipped. Each item is carefully inspected for defects and durability.
What should I do if I have an issue with the quality of a product?
If you encounter any issues with the quality of a product, please contact us at contact@lonchemin.com with your order number and details of the issue. We will work with you to resolve the matter as quickly as possible.
How can I provide feedback about your products or services?
We value your feedback and encourage you to share your thoughts with us. You can leave a review on the product page or contact our customer service directly at contact@lonchemin.com.