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Refund and Returns Policy

Return & Refund Policy for Lonchemin

Effective Date: 22/12/2021

1. Introduction

Welcome to Lonchemin (https://lonchemin.com). This Return & Refund Policy outlines the conditions under which you can return products purchased from our online store and the process for requesting a refund. This policy is designed to comply with European consumer protection laws and applies to all orders shipped to our delivery zones.

2. Return Conditions

2.1. Eligibility for Returns

  • Timeframe: You have the right to return any product within 14 days of receiving your order, as per European Union (EU) consumer law.
  • Condition: Products must be returned in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.
  • Exceptions: Certain items are non-returnable, including personalized items, perishable goods, and products that, by their nature, cannot be returned (e.g., opened beauty products).

2.2. Return Process

  • Contact Us: To initiate a return, please contact our customer service at contact@lonchemin.com with your order number and details of the product you wish to return.
  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  • Shipping: Returns must be shipped using UPS, our authorized carrier. Please use the return shipping label provided by us or arrange the return shipment at your own cost.

3. Refund Policy

3.1. Refund Eligibility

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
  • Approval: If the return is approved, we will process your refund. If your return is not approved, we will notify you with the reason for the rejection.

3.2. Refund Process

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase.
  • Timeframe: Refunds will be processed within 14 days of receiving the returned item, or of receiving proof of return shipment, whichever comes first.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will also refund the return shipping costs.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@lonchemin.com. We will arrange for the return of the item and provide a full refund or replacement at no additional cost to you.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

6. International Returns

For international orders, the return process is the same as described above. However, please note that customs duties, taxes, and fees incurred during the return process are the responsibility of the customer and will not be refunded.

7. Legal Rights

This Return & Refund Policy does not affect your statutory rights as a consumer under European law. You may have additional rights under applicable consumer protection laws in your country of residence.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Lonchemin
231 rue Saint-Honoré, 75001 Paris, France
Email: contact@lonchemin.com